Frequently Asked Questions

 

Season Hire Times

All drop off / pick up times are approximate and for outside only.

If the castle is Indoor’s times may vary but all last pick up times are to the discretion of the management.

 

 If you would like a more accurate delivery / pickup time please call  07746516477 before 8.00am the morning of your expected delivery. Thank you.

Last Pick up Times for Outdoors

April - May 7 / 8pm 

June - August - 8 / 8.30pm

September - 7 / 8pm

October - 5 / 6pmNovember - 3 / 3.30pm

Middle October - April - 3 / 3.30pm

Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?

A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply long extension cables and  rcd power breakers with all castles so you don't need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).

Q: When the castle is delivered, do I have to set it up myself or do you do it?

A: The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it.

Q: What happens if it’s raining or particularly bad weather on the day of the booking?

A: If the weather is bad or raining then call us and we can decide what to do or we may call you to say whether we will deliver or not.

Q: Do I need to prepare anything before you arrive?

A: Please ensure the area the equipment shall be sited is free from any debris, sharp objects and animal droppings. We must consider the health and safety aspect for our operators and reserve the right to cancel any hire should access, or the hire site prove unsuitable.

Q: How much space do I need for a bouncy castle?

A: The dimensions of our castles are shown in our gallery page, please also allow an additional 5 feet both back and front and at least 2 feet at the sides.

Q: What kind of access do you need when you deliver the castle?

A: The castles are wheeled in to position using a cart, so we will need a standard size path to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, or have access through your house please let us know so that we can assess the situation.

 Q: Does it need electricity? How much does it use?

A: Yes. We will bring a 25ft or 50 ft extension cord with us, so you'll need an outlet near the set up area. The blower runs continuously and uses approximately £0.18 of electricity per hour. Your blow dryer uses more than that! NOTE: All blowers and wiring are safety checked before delivery.

Q: Can the bouncy castles go indoors?

A: Yes the bouncy castles can go indoors but you must check the height of the ceiling before booking. The ceiling must be higher than the height of the castle booked. Heights of all our castles are on our website.

Q: How much notice to I need to give to book a castle?

A: As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to accommodate you.

Q: Are you insured?

A: Yes we hold full £5 million liability insurance. All our operators carry copies of this policy to enable it to be shown upon request. Our public liability insurance covers accidents and injuries caused by failing equipment or unsafe/incorrect installation. It does not cover safe usage of the products, this is the responsibility of the hirer. The hirer must ensure adult supervision and fair, safe play during the period of hire (see next question). As such, the hirer may wish to arrange suitable insurance themselves.

Q: Do you charge for cancellation?

In most cases we don't charge a cancellation charge, so long as you give us some notice so that we can hire the castle out to somebody else. If you give us no or very little notice (other than for bad weather) then you may be liable to a charge.

Q: How many children are allowed on the castle?

A: Each castle has different limits, our website lists each castle and it's capacity. Please note children's castles should never be used by heavier adults, remember the hirer is responsible for any damage.

Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?

A: We actually prefer to put the bouncy castle on a lawn area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.

Q: Can you put a bouncy castle on a concrete floor?

A: We prefer not to for safety reasons. If you have no alternative surface then please tell us this during booking so that we can arrange for sand bags to be in the vehicle when we deliver the castle. There may be an additional charge for this service.

Q: How long do I get the keep the bouncy castle?

A: We usually deliver the castles first thing in the morning and then collect them later on that day. If you want it for more than one day please mention this when you book, this will of course be reflected in the price.

Q: Am I allowed to hire this castle from you and then charge people to use the castle?

A: Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don't overload the castle to try to make extra money. As the hirer you are liable for any damages.

Q: How many children can fit in a bouncy castle?

A: Generally speaking, between 6 and 12 kids at one time. This really depends on the size of the children and the castle.

Q: Are your units safe? Will you teach me how to have a safe day of fun?

A: Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits.

Q: How much does it cost?

A: Prices start from £49.99  pounds  for a children’s castle. All the prices are on the individual castles on our website

Q. What if it rains?

A: All our Castles come with shower covers and all our extension leads are fully shower proof so showers won't stop play!

Q: What are the appropriate ages for bouncing?

A:  We are only insured for children.

Q: My garden slopes a bit - will that be OK?

A: Yes. A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a setup area.

Q: What time do you deliver and pickup the bouncy castle?

A: Rental periods vary. The typical range of rental time is 4 or 5 hours to all day (7 or 8 hours). You decide on the specific time you want the bouncy castle set up by and we'll have the equipment set up before that start time. It only takes about 20-30 min’s for a children’s castle to be set up and ready to go. Also, you do not pay for our set up time, all rental periods are jumping time only! Pick up is based on the number of hours you rent for. If you have special requirements for an exact setup or pick up time, (for example, your event is in a location that you have rented for a specific amount of time) let us know.

Q: What are your hours of operation?

A: Our office is open 24 hours a day 7 days a week. You can book your castle on our website 24hrs. a day. Our customer support lines are open continually on the weekends.

Q: My party is tomorrow. Can I still get a rental?

A: Maybe! Give us a call and we will try to work it in.

Q: Can I keep the bouncy castle over night?

A:No not at the moment but maybe we will consider it in the future.

Q: Is it cheaper if we pick up the bouncy castle ourselves?

A: No. In fact, Time 4 Fun does not allow for this. All of our drivers are trained as professional installers and are certified by Time 4 Fun to be the exclusive installer of our equipment. Our insurance requires that our installers do an onsite inspection as well. Where the safety of your children is concerned, we do not take any chances.

Q: Can we move the inflatable once it is up?

A: No, once the inflatable is sited and secured it must be left in situ.

Q: Do you have Terms and Conditions attached to your products?

A: Yes, all inflatable hires are subject to standard industry terms and conditions, which are designed to promote reliable, safe usage of the inflatable play equipment. As a binding condition of hire, we ask for this to be given the hirers best attention and then fully completed upon set up of the play equipment. We will leave a copy on site along with a child friendly version for reference.

Q: Are you a member of any Trade or professional Associations?

A: There are currently no associations in the UK. We are however listed members of the BIHA (British Inflatable Hirers Alliance), who promote Health & Safety, integrity and professionalism throughout our industry. Our unique reference number to illustrate our membership and allow us to display their logo is IH2844. This we hope gives you the customer peace of mind of our willingness to adhere to the code of practise promoted. For further

 

If you have any other questions that we have not covered please contact us on 07746516477